Operations Manager
Level 5
Who is this for?
This programme is designed for movers and shakers in middle management – the people who keep departments running and large teams on track. Perfect if you’re:
- Already managing first line managers and ready to refine your leadership toolkit,
- Working towards a middle management role with big responsibilities ahead, or
- In post for a while but never had the chance for formal development (until now 🙌).
If you’re the one making sure strategy turns into action, this programme is for you.
Overview
Operations Managers are the drivers of delivery – leading teams, managing projects, and hitting targets that fuel the organisation’s strategy. You’re accountable to senior leadership, but it’s your leadership that makes the big goals happen.
Our programme covers everything you need to thrive at this level, including how to:
- Build and deliver operational plans that actually work
- Lead, motivate, and manage teams through change
- Balance the books with financial and resource management know-how
- Develop talent through coaching and mentoring
- Juggle projects while keeping an eye on long-term goals
Hands-on learning you’ll put into action every day. By the end, you won’t just be running operations – you’ll be shaping them.
Join our monthly Information & Guidance webinar
Our free monthly Information & Guidance webinars are here to help - learn more, ask questions, and feel confident about your choice.
Qualification
- Apprenticeship – Level 5
- Optional CMI Level 5 Award in Leadership and Management (additional fees apply)
- CMI – Chartered Manager status
Duration
15 months plus up to 5 months End-Point Assessment
Funding
£9,000
Entry requirements
- Currently not undertaking another apprenticeship
- The right to work in the UK
- Lived in the UK continuously for the past 3 years
Learner Journey
Our workshop topics are:
- Management of self
- Developing inspirational leadership
- Understanding organisational strategy
- Operational planning
- Problem solving and decision making
- Performance coaching
- Introduction to talent management
- Talent management: managing performance
- Talent management: team development
- Equality, diversity and inclusion
- Chairing meetings
- Conflict and negotiation
- Leading projects
- Leading change
- Finance
- Presentation skills
These are the typical elements we may include in your programme:
