Operations / Departmental Manager

Level 5

Who is this for?

This programme is ideal for those working in or towards a middle management role. They will typically have operational responsibility for a department or large team and be managing first line managers. It is also beneficial for those who have been in this role a while, but not had any specific development for some time.



An operations or departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


  • Apprenticeship – Level 5
  • Optional CMI Level 5 Award in Leadership and Management (additional fees apply)
  • CMI – Chartered Manager status

15 months plus up to 5 months End-Point Assessment



Entry requirements 
  • Currently not undertaking another apprenticeship
  • The right to work in the UK
  • Lived in the UK continuously for the past 3 years

Learner Journey

Our workshop topics are:

  • Management of self
  • Developing inspirational leadership
  • Understanding organisational strategy
  • Operational planning
  • Problem solving and decision making
  • Performance coaching
  • Introduction to talent management
  • Talent management: managing performance
  • Talent management: team development
  • Equality, diversity and inclusion
  • Chairing meetings
  • Conflict and negotiation
  • Leading projects
  • Leading change
  • Finance
  • Presentation skills

These are the typical elements we may include in your programme:

Get in touch to find out more

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Who is the training for?