Who is this for?

This programme is perfect for customer service pros who are ready to take things up a level. Whether you’re:

• Stepping into a more senior customer service role (with added responsibility),
• Already experienced in support and want to grow your skills and influence, or
• Starting out in your first full-time role and keen to build expertise…

…this programme gives you the tools to stand out and succeed. From contact centres to retail floors, from webchat to hospitality – if you’re working with customers, this is for you.

Overview

Customer Service Specialists are the go-to professionals for handling customer needs that are complex, technical, or just plain tricky. You’re not only solving problems – you’re the referral point others trust, the advocate for service excellence, and the voice of calm when challenges arise.

On this programme, you’ll learn how to:

• Handle complex requests and complaints with confidence and professionalism
• Gather and analyse customer insights to spark real improvements 
• Influence positive change in your organisation through service excellence
• Be recognised as the customer champion your team and business rely on

This isn’t just about answering questions – it’s about shaping the customer experience, creating loyalty, and setting the gold standard for service.