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Today we’re starting a series looking in detail at how to overcome the Five Dysfunctions a Team as described by Patrick Lencioni in his book. Great read if you’re after some summer reading!

It’s impossible to overstate just how pivotal vulnerability-based trust is for team performance. Ultimately, team members need to feel they can be open and honest without fear that what they say will be used against them in some way. People need to feel they can speak up if they are struggling, can raise concerns and acknowledge their weaknesses. This is the most foundational of behaviours and it underpins all the other healthy team behaviours.

Action plan: Go first! For leaders of teams, this means removing the ‘mask’ that often goes with the leadership role and being ‘human’. It doesn’t mean you become unprofessional, but it does mean asking for help, admitting when you don’t have the answer and apologising if you make a mistake.

Other ideas: Use some form of personality profiling or psychometric tool to help team members better understand their differences and their strengths and weaknesses. This accelerates the process of getting to know each other as does spending time together socially.